On Thursday I cleaned a fabric sofa and two armchairs for a lady in Ballyfermot,she was delighted with the cleaning and deodourising and told me about her previous experience.
About 18 months ago she phoned a carpet/sofa cleaner to come and clean her sitting room suite.
This is what the woman told me.
"he arrived with what appeared to be a ### (a well known brand of household wet and dry vacum cleaner),and proceeded to clean my suite.It was was as dirty when he finished as it was when he started only very very wet."
What amazed me was that she paid him anyway.
The lady only phoned me because her daughter recommended me after I cleaned her carpets,till then she thought carpet/sofa cleaning was useless!!!
I always do the worse part of a sofa first then get the customer to inspect it to ensure that she is happy with the standard,of cleaning.
I do not want a customers money unless they are happy with the service.I want their recommendation,and their repeat business.
Declan
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